zombie.catRefund Policy
Effective: 25 September 2026 · Last updated: 25 September 2026
Fourteen days, no reason needed. If you bought the full course and want your money back within fourteen days of buying it, write to us and we will refund it. You do not have to explain yourself.
Why we do it this way
The course is delivered immediately, and a seller of digital content is normally allowed to ask you to waive the fourteen-day right of withdrawal at checkout in exchange for getting it straight away. We do not ask for that waiver.
We chose that deliberately. It is the simplest thing to explain, it means nobody has to weigh up a tickbox they do not understand while buying, and it fits the rest of how this works: you pay once, it is yours, there is nothing to cancel. It costs us the occasional refund from somebody who changed their mind. We decided that was fine.
How to ask
Write to thegoodpeople@zombie.cat from the address on your account, within fourteen days of your purchase, and say you would like a refund. That is the whole process. There is no form.
What happens then
- We refund the full amount to the card you paid with.
- Your account returns to the free tier. Kana stays free and your progress stays yours — a refund does not delete your account or wipe what you have learned.
- Refunds are processed by Stripe and usually appear within a few working days, depending on your bank.
After fourteen days
We are not promising refunds after that, because a one-off purchase that never expires has to end somewhere. But if something has genuinely gone wrong — you were charged twice, the course does not work on your device, the thing you paid for is not what you got — write to us anyway. Those are not refund requests, they are problems, and we will fix them.
Your local rights
Nothing on this page takes away rights your local consumer law gives you. Where your law gives you more than fourteen days, or a right we have not mentioned, you keep it.